At Dot Tracker, we respect your right to control your personal data. This page explains how you can request deletion of your data from our systems.
Your Rights: You have the right to request deletion of your personal information at any time. We will process your request within 30 days as required by applicable data protection laws.
What Data Can Be Deleted?
When you request data deletion, we will permanently remove:
- Account Information: Your name, email, phone number, and profile details
- Location Data: All GPS tracking data and route histories
- Event Participation: Records of events you've participated in or organized
- User-Generated Content: Photos, comments, and other content you've uploaded
- Preferences and Settings: All app settings and customizations
- Communication History: Records of your interactions with our support team
⚠️ Important: Data deletion is permanent and cannot be undone. Once deleted, you will not be able to recover your account, tracking history, or any associated data.
Data We May Retain
For legal, security, and business purposes, we may retain certain information even after deletion:
- Transaction Records: Payment history for accounting and tax purposes (retained for 7 years as required by law)
- Anonymized Analytics: Aggregated, non-identifiable usage statistics
- Legal Records: Information required to comply with legal obligations or resolve disputes
- Security Logs: Anonymized logs for fraud prevention and security
- Backup Data: Copies in backup systems (automatically purged within 90 days)
How to Request Data Deletion
We offer convenient methods to request deletion of your data:
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Method 1: Email Request
Send a deletion request to our data protection team
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Subject: Data Deletion Request
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Include:
- Your full name
- Email address associated with your account
- Phone number (if applicable)
- Brief reason for deletion (optional)
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We will verify your identity and process your request
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Processing Time: Within 30 days of verification
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Method 2: Contact Form
Submit a request through our website
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Select Subject: "Technical Support"
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In your message, clearly state: "I request deletion of all my personal data under data protection laws"
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Provide: Account email and any other identifying information
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Processing Time: Within 30 days of verification
Identity Verification
To protect your privacy and prevent unauthorized deletions, we may need to verify your identity before processing your request. This may involve:
- Confirming your email address through a verification link
- Answering security questions
- Providing additional account information
- Verifying your phone number
What Happens After Deletion?
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Immediate Effect: Your account is deactivated and you can no longer log in
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Within 24 hours: Your profile and data are removed from our active systems
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Within 90 days: All data is purged from backup systems
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Confirmation: You'll receive an email confirming completion of the deletion process
Before You Delete
Please consider the following before requesting deletion:
⚠️ Things to Know:
- No Recovery: Once deleted, your data cannot be recovered
- Lost Access: You'll lose access to all tracking history and event data
- Active Subscriptions: Cancel any active subscriptions before deleting
- Event Organizers: Inform event organizers if you have upcoming commitments
- Export First: Download your data if you want to keep a personal copy
Alternatives to Full Deletion
If you're not ready for complete deletion, consider these alternatives:
Temporarily Deactivate Your Account
Hide your profile and pause tracking without losing your data. You can reactivate anytime.
Adjust Privacy Settings
Control who can see your tracking data and limit information sharing.
Delete Specific Data
Remove individual routes, events, or tracking sessions while keeping your account.
Export Your Data
Download a copy of your data before making any decisions. Email us to get your data archive.
GDPR & Data Protection Rights
If you're located in the European Union, UK, or other regions with data protection laws, you have additional rights:
- Right to Access: Request a copy of all data we hold about you
- Right to Rectification: Correct inaccurate information
- Right to Restriction: Limit how we process your data
- Right to Portability: Receive your data in a standard format
- Right to Object: Object to certain types of processing
Need Help?
Our privacy team is here to assist you with any questions about data deletion
Contact Support
Contact Information
Last Updated: January 4, 2026
For more information about how we handle your data, please review our Privacy Policy.